The consumer’s cancellation right
Consumers have the right to cancel if the consumer is a natural person who concludes a legal transaction for purposes that can overwhelmingly be ascribed to neither their commercial nor their independent professional activity.
You have the right to cancel this contract within 14 days, without giving reasons. The cancellation period amounts to fourteen days from the day on which you or your appointed third party, who is not the carrier, took possession of the goods.
To exercise your cancellation right, you must inform us
giving a clear explanation (e.g. a letter sent by post, or an email) of your decision to cancel this contract.
Consequences of cancellation
If you cancel this contract, we have to refund you the full purchase amount (including any packaging and shipping costs), within fourteen days at the latest of the day on which we received notification of your cancellation of this contract. We will use the same payment method for repayment that you used for the original transaction, unless we have expressly agreed a different one with you. We can refuse the refund until we have received the goods or until you have provided proof that you have returned the product, depending on which is earlier.
You must send or transfer the product back to us immediately or at the latest within fourteen days of the day on which you informed us about the cancellation of this contract. This deadline is met if you send off the product before expiry of the fourteen-day period.
You must pay the direct costs of returning the product.
End of cancellation policy